Extraordinary Customer Service Rules!

Everything we do in business results in some type of internal or external customer service event. The key is to make your customer care a memorable experience. The following sure supports that school of thought.

A little boy went into a drug store, reached for a soda carton and pulled it over to the telephone. He climbed onto the carton so that he could reach the buttons on the phone and proceeded to punch in ten-digits (phone numbers).

The store-owner observed and listened to the conversation:

Boy: ‘Lady, Can you give me the job of cutting your lawn?

Woman: (at the other end of the phone line): ‘I already have someone to cut my lawn.’

Boy: ‘Lady, I will cut your lawn for half the price of the person who cuts your lawn now.’

Woman: I’m very satisfied with the person who is presently cutting my lawn.

Boy: (with more perseverance): ‘I’ll even sweep your curb and your sidewalk, so on Sunday you will have the prettiest lawn in all of Palm beach, Florida.’

Woman: No, thank you.

With a smile on his face, the little boy replaced the receiver.

The store-owner, who was listening to all this, walked over to the boy.

Store Owner: ‘Son… I like your attitude; I like that positive spirit and would like to offer you a job.’

Boy: ‘No thanks’.

Store Owner: But you were really pleading for one.

Boy: No Sir, I was just checking my performance at the job I already have. I am the one who is working for that lady, I was talking to!’

Now THIS is what we call ‘Self Appraisal’ …

(by a reader of Kirsty’s e-zine.)

dan@beltechgroupinc.com

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